ABOUT US
I created The Texture Vault and Karat Hair Care to solve a major gap in the hair industry—proper care for textured hair. I specialize in helping women with multi-textured hair achieve lasting moisture and length retention through professional services, education, and products designed to support long-term hair health. MY APPROACH Is to learn what my guest already know and use that to help them understand what will get them to their goals. If their routine includes things that are not best for them, I explain why it's not good and replace them with positive knowledge that will lead them in the right direction.
CANCELLATION POLICY
LATE AND CANCELLATION POLICY All payments are non- refundable non-transferable. No call no shows will be charged 100% of the remaining balance with no future booking. Reservation fees are nonrefundable non-transferable is canceled and rescheduled under 48 hours as well as no call no show. No refunds on any services. LATE FEE AND POLICY After exceeding 10 minutes pass your scheduled appointment time your appointment will be canceled. NO client will be accepted after those 15 minutes. Your reservation fee is NON refundable/ NON transferable. Your reservation fee will not be returned/ transferred. Cancellation/ Reschedule Policy: 0 tolerance for No Call No Show. If there is no contact prior to your appointment you will no longer be able to schedule in the future. A 24 hour notice must be received for cancellation PRIOR to your appointment in order to book any future appointments. Your reservation fee/payment is non-refundable and non-transferable. If you miss your appointment, your reservation fee is forfeited. Rescheduling will result in an extra fee added to appointment balance. SALON POLICY Reminder- NO children or extra guest allowed unless being served. All appointment requires a non refundable reservation fee at the time of booking SUNDAY'S are for VIP appointments.(cannot find the time during the week book a Sunday for an extra fee) HOLIDAY SERVICE'S are VIP appointments also and must be booked with any service before or after any holiday. If those days fall on a Sunday, you must book Service, Holiday, and Sunday appointments. NO outside food or drinks unless your appointment is over 3 hours. Ex: Braids, color service, etc. Arrive no more that 5 to 10 minutes before scheduled time Late arrival could result in appointment cancellations SICKNESS GUIDELINES Please cancel your appointment if you are having ANY CONTAGIOUS like symptoms (fever, breathing issues, or dry cough) or have be around anyone with symptoms of COMMON COLD, COVID-19, FLU, STREP THROAT ETC. Mask are NOT required at this time for appointments unless Stylist see fit. If you have a fever or have been ill your appointment will be canceled immediately. CELL PHONE POLICY No phone up to ear while in salon chair No phones or AirPods at salon bowls No loud speaker conversations, music, or videos in the salon. (Please wear AirPods with music and videos and take phone calls outside)